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At Alluma, we believe your pharmacy benefit should be clear, supportive and aligned with your care experience—not confusing or difficult to navigate. This page provides you with quick access to the information, tools and support you need to confidently manage your pharmacy benefits.

Whether you’re looking for plan details, support contacts, or helpful resources, everything you need is right here.

Frequently Asked Questions (FAQ)

Getting started

What is the pharmacy benefit?
Your pharmacy benefit helps pay for prescription medications based on your specific plan. Costs may include a copay, coinsurance or deductible depending on your coverage.
What is a formulary?
A formulary is a list of covered medications. Drugs are grouped into tiers based on clinical effectiveness, safety and cost value. Lower-tier medications (like generics) usually cost less. The Campbell's Company uses the Alluma Advantage formulary.

Member portal

What can I do in the Member Portal?

The Member Portal gives you tools to:

  • Find in-network pharmacies
  • Check coverage and estimated costs
  • View copays
  • Manage and track prescriptions
How do I register for the Member Portal?

Getting started is simple:

  1. Visit allumaco.com/members
  2. Click “Access member portal”
    Please note: The login page will display the Evernorth logo before redirecting you to the Alluma member portal after sign-in.
  3. Enter your information from your prescription card
  4. Create your login credentials
  5. Confirm your account
Why do I see the Evernorth logo when logging into the portal?

The Alluma member portal is powered by Evernorth/Express Scripts, a trusted partner supporting select pharmacy services. As a result, you may see the Evernorth logo on the login page before being redirected after signing in.

Once logged in, you will be taken directly to the Alluma member portal.

Can I compare medication prices?
Yes. Medication prices can vary by pharmacy. You can compare options and explore lower-cost alternatives in the Member Portal using the Coverage Check tool before filling your prescription.

Coverage and approvals

What is prior authorization?

Prior authorization is a clinical review required for certain medications before coverage is approved. It ensures the medication is safe, appropriate and aligned with your benefit.

Why would my medication need prior authorization?

Some medications require review because they:

  1. Treat complex conditions
  2. Require specific clinical criteria
  3. Are typically used after other treatments
What happens during the prior authorization process?
  1. Your provider submits a request
  2. Clinical experts review it using guidelines
  3. You and your provider are notified of the decision
What if my medication isn’t approved?

You and your provider will receive an explanation. Your provider may:

  • Submit an appeal
  • Recommend alternative covered medications
What is step therapy?

Step therapy may require trying a clinically proven medication before moving to an alternative medication. This often helps to manage costs while maintaining quality care. 

Specialty medications

What are specialty medications?

Specialty medications treat complex or chronic conditions and often require:

  • Special handling or storage
  • Ongoing monitoring
  • Additional clinical support
Where do I fill specialty medications?

Members of The Campbell's Company plan can fill specialty medications through Accredo Specialty Pharmacy.

What support will I receive?

You may receive:

  • Personalized pharmacist support
  • Care coordination
  • Education and side effect management
  • Help navigating coverage

Home delivery 

What is home delivery?

Home delivery allows you to receive eligible medications delivered directly to your door through Express Scripts® Pharmacy. 

What are the benefits of home delivery?
  • Up to a 90-day supply (when eligible)
  • Free standard shipping
  • 24/7 access to pharmacists
  • Automatic refills and reminders
How do I set up home delivery?
  • Log in to the Member Portal
  • Request home delivery
  • Ask your provider to send a 90-day prescription
  • Confirm your shipping details
  • Track your order

Resource center

Pharmacy links

Contact and support phone numbers for The Campbell's Company

 We’re here to make your pharmacy experience simple and supported. 

Member and provider support
Phone:  866-903-9637 

Specialty pharmacy support
Accredo phone: 800-803-2523
 
Mail order pharmacy
 ESI Home Delivery phone: 877-557-9659